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Terms & Conditions

  1. Acceptance of Terms and Conditions of Use

    • These Terms and Conditions of Use (TCU) are the terms and conditions which LegalZoom Limited (Company Number 08224514) (“we/us”), will supply you with access to the website (“the Website”) to assist you in creating your own Will (as defined below) on our WillBuilder(“Service”)
    • By using WillBuilder, you acknowledge, (i) that you are at least 18 years of age and legally able to enter into a contract; (ii) that you agree to be bound by all applicable laws and regulations. Please do not use this website if you do not agree with these TCU. The materials contained in this web site are protected by applicable copyright and trademark law.
    • Any reference in these TCU to “Will” means the document generated by you using our Service whereby you express your wishes as to how your property and assets are to be distributed on your death.
    • Please read these TCU carefully before you submit your order to us. These TCU tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these TCU, please contact us to discuss. By creating a Profile entity and accepting the terms at this stage, you agreed to be bound by all the TCU for the Service.
    • By purchasing the WillBuilder Service from the Website you are entering into a contract, the terms of which are described in these TCU.
    • You may not make any changes or modifications to these TCU.
    • If you have any questions or complaints about the WillBuilder Service, please contact us. You can telephone our customer service team at 0345 1228103 or write to us at
    • Please note we are Will Making Service and not a Law Firm providing legal services or legal advice. The Service is supported by both qualified and unqualified Will Makers and Lawyers, however they are not able to provide legal advice to individual circumstances.
  1. Our Contract with You
    • Our acceptance of your order for our WillBuilder Service will take place when payment is made and we process your order, at which point a contract will come into existence between you and us.
    • If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Service. This might be because the Service is unavailable or because your requirements are not met by the Service or we have identified an error in the price or description of the Service.
    • Our Website is solely for the promotion of our Service in England and Wales. The Will(s) generated by our Service are not designed to be suitable for laws of any jurisdiction outside of England and Wales.
    • We will begin the Service on the date we accept your order. We aim to provide you with your Will within one working business day, should there be no queries or issues with the information supplied by you on the Service.
    • Our Service is to prepare a Will on your behalf. Our Service contract is limited to the drafting of your Will in accordance with your instructions on the Service and guidance as to the proper legal execution of the Will. Once you have signed your Will, if you choose to return it to us, we will review it to make sure that the signature is valid, that the Will is correctly dated and that it is properly witnessed.
    • You are not contracting with us to undertake any review of your individual circumstances and we will not advise you as to the suitability of your information for the Service or Will with regard to your circumstances.
    • Please note that if our performance of the Service is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay and we will not be liable for delays caused by the event.
  1. Disclaimers and Limited Warranty

    Services supplied through the Website are subject to a number of conditions as described in this section. Your statutory rights are not affected.

    • Wills
      The Website supplies functionality enabling you to produce a Will with a degree of customisation. Information and documentation supplied is to guide the creation of a Will but does not constitute legal, financial or tax advice and should not be substituted for you seeking such professional advice. If you are not sure of your requirements, or have any concerns, you are recommended to seek Independent Legal Advice. We are not able to provide this advice to you under this Service.
    • Service Limitations
      The functionality and information supplied for your use in generating your Will is unable to cover all individual circumstances. Should you be unsure on how such a Will might affect you, we recommend that you obtain professional legal advice prior to signing the Will. Any Will produced by this Service and executed without first obtaining professional legal advice is done so entirely at your own risk and you accept full responsibility should it prove to be unsuitable to your circumstances.
    • Tax and Planning Advice
      Your Will may involve tax implications. We can only offer limited factual information on inheritance tax and will not be responsible for advising on the wider tax implications of the drafting of your Will.We will not be providing any advice in relation to tax that is specific to your circumstances.  You should seek specialist advice in this area before you use our Service to draft your Will if you have any queries in relation to tax implications.  This also includes advice in relation to Inheritance Tax.
    • Legal Jurisdiction
      The Will(s) generated by the Service are not designed to be suitable for laws of any jurisdiction outside of England and Wales. If you live or have assets outside England and Wales then you execute any Will purchased using this Service entirely at your own risk. We will not normally process refunds for clients who have ignored or chosen not to follow our guidance on this subject. All communication that we send to you will assume that you have read and understood this notice.
    • Changes in the Law
      Statutory changes and constant changes to case law and/or ‘reinterpretation’ of existing precedents results in us being unable to guarantee that the information provided on the Website will be up to date, complete or accurate.
    • We represent and warrant to use our reasonable efforts to:
      • prepare and maintain the Website’s Will generation process with due care and skill; and
      • review changes in the law and revise the Website’s Will generation process accordingly.
  1. Assistance
    • The process permitting you to produce your Will(s) involves the use of an online set of questions which incorporates ‘Explanation Notes’ in the process
    • The content and interpretation of any ‘Explanation Notes’ does not constitute legal advice and should not be substituted for seeking professional legal advice
    • Should you encounter any problems using the Service then you can seek assistance by contacting us using the contact link on the Website or calling 0345 122 8109. When you use our contact service for support on how to complete the questions our responses should never be taken as containing any legal, financial or tax advice.
  1. Exclusion of Liability

    • We will use all reasonable skill and care in dealing with your matter. If we fail to comply with these TCU, we are responsible for direct loss or damage you suffer that is a foreseeable result of our breach or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
    • We only supply our Services and products for individual consumers for domestic and private use. You agree not to use our Services and products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    • We will not accept responsibility for changes in the law or its interpretation which occur after our Service has been delivered to you or which could not reasonably have been known to us at that time.
    • Subject to the above:
      • We will not be liable to you for any indirect, special or consequential loss, any exemplary damages, costs or losses, or any damages, costs, or losses attributable to lost profits or opportunities, arising in any circumstances whatsoever, whether in contract, tort, under statute or otherwise, and howsoever caused (including our negligence or non-performance);
      • We will not be liable to you to the extent that we are not able to provide our services by reason of any circumstances beyond our reasonable control;
      • We will not be liable to you where you (or any third party) have provided instructions, information or material to us which is incorrect, misleading or incomplete in material respects;
      • We will have no liability to any person other than you arising out of or in connection with, or in relation to, our services;
    • We do not in any way exclude or limit our liability for:
      • death or personal injury caused by our negligence;
      • fraud or fraudulent misrepresentation;
      • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
      • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
      • defective products under the Consumer Protection Act 1987.
  1. Grant of Licence

    • You are granted a non-exclusive and non-transferable licence by us to:
      • print the Summary Information pages from our Service provided you do not remove or modify any copyright, notices, trademarks or other proprietary notices;
      • bookmark any available page or link to it; and
      • use any widely used and reputable web browser to interact with the pages of the Website.
    • Purchase of the right to generate a Will results in you being granted a non-exclusive and non-transferable licence by us to:
      • view all of the Summary Information for the Will;
      • save the wording in electronic form.
    • The above grants of licence form part of the user agreement. As such each is inextricably linked to your compliance with all other aspects of the TCU.
  1. Intellectual Property and Ownership

    • You acknowledge and agree that the Website content includes but is not limited to (1) text, (2) software, (3) photographs, (4) graphics, (5) page layout and (6) design presented throughout and as part of the Service by us and is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Specific examples of trademarks or trade names (and related logos) are LegalZoom Limited, ‘WillBuilder’ and ‘’.
    • Such content received through the Service may be displayed, reformatted, and printed by you for your personal, non-commercial use only and must at all times be used solely in connection with the Service in accordance with the TCU.
  1. Restrictions

    • Only use of the Service explicitly granted to you by the TCU (or by us to you in writing) are allowed. All other uses are prohibited, including without limitation:
      • any sale, licensing, rental or distribution of your access to the Website; and
      • any publication, framing, reverse engineering or creation of derivative works from the Website.
  1. Fees and Payments

    • If you choose LegalZoom Limited to act as your executors of your Will, then we will charge upto 2% of your estate for carrying out our duties as executors (“Estate Fee”). Any disbursements including but not limited to legal, accounting, estate agent or administration costs will be charged in addition to the Estate Fee. Disbursements will be charged at cost plus 25%.
    • Where we offer additional services or features and give specific instructions for use of this service), it is your responsibility to ensure that these procedures are fully and correctly followed. Subject to clause 5, we will not be liable for any loss you may suffer should the procedures not be correctly followed and the relevant services consequently not provided to you.
    • All fees are plus VAT and/or similar taxes that may apply from time to time.
  1. Right to Cancel and Refunds

    • When you proceed to make your payment for the Service from us you enter into a contract governed by these TCU which is regulated by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
    • Under regulation 29(1) of the aforesaid regulations you have a right to cancel the contract provided that you notify us within 14 days of the day following the date of order (“The Cancellation Period”).
    • However, under regulation 37(1) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as you are giving your express consent to delivery of the digital element of your order (“The Digital Element”) within the Cancellation Period, you acknowledge that you lose your right to cancel The Digital Element under regulation 29(1) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
    • As the Will is being drafted, printed and sent to you then this is classified as “goods that are made to the consumer’s specifications or are clearly personalised” under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and as such for this part of your order your right to cancel does not apply.
    • For the avoidance of doubt, this means that once you have, after payment, selected the option to generate/deliver your documents you do not have the right to cancel the Will or cancel any printed/bound documents that you have ordered;
    • Valid cancellation requests in accordance with this clause 11 will result in a 100% refund, which will be paid within 14 days and wherever possible will be made to the payment method or card that you used to make your original payment.
    • Where you have no right to cancel, we will enforce our right to refuse any cancellation request that you submit to us other than as provided for in the sub-paragraph(s) below which relate to specific products and services supplied via the Website and described below.
    • The following additional terms will also apply regarding cancellation and refunds: With regard to the sale of digital content by way of a digital download only and where you (a) consent to delivery within the Cancellation Period and (b) acknowledge the loss of your right to cancellation prior to or immediately after making your payment will be dealt with under regulation 37(1) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – namely you will have no right to cancel and we will not accept any cancellation request nor make a refund.
  1. Other Disclaimers

    • We are unable to guarantee that the Website will be compatible with your browser or that your access will be uninterrupted. In all cases where you encounter a problem accessing the Website and/or its services from your browser it is your responsibility to find an alternative computer and/or browser.
    • The Website may incorporate hyperlinks to other websites. We make no representations or endorsements and accept no responsibility for the content or use of any such external site accessed through ours. You acknowledge that we have no control over the content on external sites we may link to. Use of such websites are at your own risks.
    • Our normal communication with you – including the comments of one of our Willwriters on reviewing your Will(s) – will be via email. It is your responsibility to ensure that your ‘spam’ filters do not block emails from us and to act on any comments made.
    • If you make amendments to your Will(s) after they have been created by us, subject to clause 6, you do so entirely at your own risk and we shall not in any way be liable for any consequences.
    • Should we need to contact you on any matter which is not part of our normal communications then we shall first email you at the email address held on our database for you. It is your responsibility to ensure your contact details are kept up to date with us and to ensure that you can receive and read all communications sent to you by us. In particular:
      • any communication sent by email by us to you at the email address that we hold in our database for you will be deemed by us to have been delivered to and read by you;
      • any communication sent by recorded delivery (or equivalent) by us to you at the postal address that we hold in our database for you will be deemed by us to have been delivered to and read by you whether or not we receive a confirmation or proof of delivery. Subject to clause 6, if you fail to act on any communication from us to you which we have deemed to have been delivered to and read by you then we shall not in any way be liable for any consequences.
      • Except where expressly stated, all corrections and amendments to Wills are your responsibility and must be carried out by informing us.
  1. Privacy and Data Protection

    • You are responsible for maintaining the confidentiality of your password and account. Furthermore, you are responsible for any and all accessible activities that occur under your account. You must notify us immediately on becoming aware of any unauthorised use of your password or account or any other breach of security.
    • You agree that LegalZoom Limited and its authorised employees and agents can access your account, including its contents as stated above, to respond to support queries or technical issues or to fulfil the obligations under these TCU. We reserve the right at all times to monitor, review, retain, and/or disclose in good faith any information if we believe that such action or disclosure is necessary to conform to legal and government requirements, or to protect and defend the rights or property of LegalZoom Limited or enforce the TCU.
    • The Use and Disclosure of your Personal Information
      You have a series of rights outlined under Data Protection legislation over how your personal data is used, including erasure in specific circumstances. However, we may not always be able to agree with the exercise of such rights, as often your personal data remains necessary in relation to the purpose for which it was originally collected and processed. Further information is available in our Privacy Policy, a copy of is available on request or can be viewed on our website at any time.
    • What personal information we process:
    • The categories of personal data we process include general personal data (which includes normal personal data, personal identity, email addresses and personal financial data) and special categories of personal data if these have been voluntarily provided to us (which includes ethnicity, nationality and medical history).
    • How we use your personal information:
    • When your profile account and Service is open, the personal data is necessary in relation to the purpose for which it was originally intended. We process your personal information to fulfil our contract with you, or where you or we have a legitimate interest in doing so, where otherwise permitted by law, or to comply with applicable law and regulation. We use your personal information for the following purposes and circumstances:
    • Service provision and internal processing (i.e. to assess and/or provide and to service your matter).
    • To our suppliers, to the extent they need your personal information to carry out the processing
    • Management of relationship (e.g. to develop your relationship with us) which includes the recommenders (where applicable
    • Resolving queries.
    • Training and service review (e.g. to help us enhance our services and the quality of those services).
    • Statistical analysis (e.g. to help us enhance our products and services or delivery channels to keep costs down).
    • Complying with legal obligations (e.g. to prevent, investigate and prosecute crime, including fraud and money laundering).
    • To our electronic verification service provider and to fraud prevention agencies to enable us to comply with our legal obligations under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017where applicable
    • To Banking institutions, if required, to carry out inter- bank transfers.
    • To our insurers, regulators and warranty providers to comply with our legal obligations
    • With Sub contractors where necessary to the fulfilment of the agreement
    • To send you information which is not connected with the matter you instructed us although we believe you should consider as part of our fulfilment of our contract with you. (guidance and advice on a Trust Deed and/ or a Last Power of Attorney etc)
    • With your consent
    • If we are required to do so by law
      When your matter is completed and / or your account is closed, we may still process your personal information where we have a legitimate interest in doing so, where we are permitted by law, or to comply with applicable laws and regulation. Examples of such instances will include:
    • Our legitimate interests to conduct conflict of interest checks, statistical analysis and research to help us enhance our products and services.
    • Archiving and Storage of your Will for the periods set out in these TUC. (Archiving and Storage of personal data is still classed as a processing activity even though it is not being regularly accessed and remains securely locked away); and
    • Complying with legal obligations for statutory and regulatory requirements including for example, HMRC Returns, Land Registry, complaint handling, anti-money laundering, reporting to our insurers, warranty providers and persons acting as our agents;
    • How We Share Your Information:
      We may share your personal data with a range of organisations which enable us to fulfil our contract with you, or where we have legitimate interests to do so, or otherwise are required by applicable law and regulation.  We can provide more details specific to your personal data on request.For further information on how we use your data please see our Privacy Policy which is available on request or can be viewed and downloaded from our firm’s website.
      By confirming your agreement to proceed with LZ’s terms and conditions, you are accepting that we may use your data in the above ways.
      You have a right to complain to the Information Commissioner’s Office ( ), which regulates the processing of personal data. You may also seek a judicial remedy.
  1. Service Suspension and Termination

    • You agree that LegalZoom Limited, in its sole discretion, may terminate your password, account or use of the Service, and remove and discard any content within the Service, for any reason, including without limitation, if LegalZoom Limited believes that you have violated or acted inconsistently with the TCU.
    • It may be necessary to suspend access to the Service for the purposes of maintenance or other reasons. Depending on whether the problem is urgent or an emergency, advance notice may or may not be given of suspension. Should we discontinue the Service we will use all reasonable efforts to give fair notice of termination of access to the Service. Either sufficient notice will be provided to allow completion of purchased Will(s) or refunds associated with such Will(s) will be paid. Further you agree that LegalZoom Limited shall not be liable to third party under the Contracts (Rights of Third Parties) Act 1999 for any termination or suspension of access to the Service or modification of the Service.
    • You agree that LegalZoom Limited, in its sole discretion, may terminate your password, account or use of the Service, and remove and discard any information and content you have stored within the Service if you abuse any member of our staff either verbally or via email or via our online ‘Contact’ or ‘Customer Response’ system or if you ‘spam’ (i.e. send repeated and repetitive messages) to our company either via email or via our Contact centre.
  1. Impact of Invalidity

    • You understand and agree that if any provision of these TCU is judicially declared to be invalid, unenforceable or void, such declaration shall not have the effect of invalidating or voiding the remainder of these TCU, and the part or parts of these TCU so held to be invalid, unenforceable or void shall be deemed to have been deleted from these TCU and the remainder of these TCU shall have the same force and effect as if such part or parts had never been included.
  1. Governing Law

    • These TCU shall be governed in all respects by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of courts of England.
  1. Variations to Terms and Conditions of Use

    • We reserve the right to vary these TCU from time to time. Such variations will take effect immediately upon the posting of the varied TCU upon the Website. In accepting these TCU, you are deemed to accept such variations.